SHIPPING & RETURNING

At WAYFAIS, we're committed to providing a smooth and transparent shipping and returns experience for all our customers in the United States and Europe. Below you'll find key information about our logistics, shipping times, fees, and return policies.

📦 Shipping Information

Shipping Regions:
We currently ship to most locations in the United States and across Europe. All orders are shipped directly from our warehouse partners in China.

Shipping Fees:

• Free Shipping: Orders over $199 qualify for free standard shipping.

• Flat Rate Shipping: For orders under $199, a flat shipping fee of $9.99 per order applies.

Estimated Delivery Time:

• Standard delivery times range from 30 to 45 business days.

• Please allow additional time for remote areas, customs processing, or peak season delays.

Shipping Carriers:
We work with reliable international logistics partners and last-mile delivery services to ensure your order arrives safely and intact.

Tracking:
Once your order has shipped, you’ll receive a tracking number via email so you can monitor your shipment in real time.

🔁 Return Policy

We want you to love your furniture, but if something isn’t right, we’re here to help.

Return Window:

• You may request a return within 14 days of receiving your order.

Eligibility Conditions:

• Items must be unused, in original packaging, and in resellable condition.

• Returns due to customer preference (e.g., change of mind) will require the customer to cover return shipping costs.

• In case of defective, damaged, or incorrect items, WAYFAIS will cover the return shipping costs.

How to Start a Return:
Please email our support team at support@wayfais.com with your order number, reason for return, and relevant photos (if applicable). We’ll guide you through the process.

Refunds:

• Once your return is received and inspected, refunds will be processed within 5–10 business days.

• Refunds will be issued to the original payment method.

🚚 Delays & Customs

• Delays may occur due to customs clearance or external factors beyond our control.

• Customers are responsible for any import taxes or duties required by local customs regulations in their country.

Need Help?

If you have questions about your order, shipping status, or returns, our customer support team is always here to help. Reach out to us at support@wayfais.com.

Thank you for choosing WAYFAIS. We're committed to delivering quality furniture with care, no matter where you are.